Welcome to Mowers Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Store
What kind of products does Mowers Store offer?
We specialize in high-quality outdoor equipment including:
- Lawn growth solutions
- Long-handled tools
- Mowers & yard equipment
- Outdoor small engine products
- Pest & insect prevention solutions
Where is Mowers Store located?
Our headquarters is located at:
640 Hilliard Street, Manchester, US 06042
We ship globally (excluding Asia and select remote areas).
640 Hilliard Street, Manchester, US 06042
We ship globally (excluding Asia and select remote areas).
Product Questions
How do I choose the right mower for my lawn?
Consider these factors:
- Lawn size (small, medium, or large)
- Terrain type (flat, sloped, or uneven)
- Power preference (electric, gas, or manual)
- Storage space available
Are your pest control products safe for pets?
All our pest prevention solutions meet safety regulations. However, we recommend:
- Reading product labels carefully
- Keeping pets away during application
- Following the recommended waiting period before allowing pets in treated areas
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: via EMS for orders over $50 (15-25 business days after shipping)
Do you ship internationally?
Yes! We ship globally except to Asia and select remote areas. International shipments are carefully labeled for customs clearance.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s progress.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information and never store your full credit card details on our servers.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.
What if my item arrives damaged?
We carefully package all items to prevent damage during transit. If your item arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll arrange for a replacement or refund.
Can I exchange an item for a different model?
Yes! Within the 15-day return window, you can exchange for a different model. Contact our customer service team to arrange this. Standard shipping fees may apply for the new item.
Customer Support
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 1-2 business days.
Do you offer product support or maintenance advice?
Yes! We’re happy to provide guidance on product use and maintenance. Contact us with your specific questions about our lawn care equipment or pest prevention solutions.
Still have questions? Our team at Mowers Store is always here to help you create your perfect outdoor space. Email us at [email protected] for personalized assistance.