At Mowers Store, we stand behind the quality of our professional-grade lawn care equipment and outdoor power tools. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for your convenience.

Our Return Policy

We accept returns within 15 days of receiving your shipment for most items, provided they are in new, unused condition with original packaging and tags. For your safety and ours, we cannot accept returns on:

Non-Returnable Items:

  • Pest & insect prevention products (due to safety regulations)
  • Opened lawn growth chemicals or solutions
  • Items showing signs of use or missing original packaging
  • Custom-ordered or special purchase outdoor equipment

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request. Use the template below to ensure we have all necessary information.
  2. Wait for authorization – We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package your item securely in the original packaging with all included accessories and documentation.
  4. Ship your return to our warehouse at:
    Mowers Store Returns
    640 Hilliard Street
    Manchester, US 06042
  5. Include the RMA number clearly on the outside of the package.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Mowers Store Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange: [Product Name, SKU if available]
Reason for return: [Please specify]
For exchanges: I would like to exchange for [Product Name, SKU if available]

Please provide return instructions and RMA number at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days of receipt
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping fees are non-refundable unless the return is due to our error
  • You will receive email confirmation when your refund has been issued

Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days after we process it).

Exchange Process

For exchanges:

  • We will ship your replacement item once the original item is received and inspected
  • If the replacement item is of higher value, you will be invoiced for the difference
  • If the replacement item is of lower value, we will refund the difference
  • Standard shipping charges apply for replacement items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and packaging. We will arrange for a replacement or refund at no additional cost to you.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM EST

Thank you for choosing Mowers Store for your outdoor power equipment needs. We appreciate your business and are committed to ensuring your complete satisfaction with our premium lawn care products.