At Mowers Store, we’re committed to providing professional-grade lawn care equipment and outdoor power tools to customers worldwide. Our streamlined shipping and returns processes ensure you receive quality products with peace of mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included

Note: We currently don’t ship to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

Our Return Policy

We accept returns within 15 days of receiving your shipment for most items, provided they are in new, unused condition with original packaging and tags.

Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns on:

  • Pest & insect prevention products
  • Opened lawn growth chemicals or solutions
  • Items showing signs of use or missing original packaging
  • Custom-ordered or special purchase outdoor equipment

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request
  2. Wait for authorization – We’ll respond within 2 business days with return instructions and an RMA number
  3. Package your item securely in the original packaging with all included accessories and documentation
  4. Ship your return to:
    Mowers Store Returns
    640 Hilliard Street
    Manchester, US 06042
    Include the RMA number clearly on the outside of the package

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days of receipt
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping fees are non-refundable unless the return is due to our error
  • You’ll receive email confirmation when your refund has been issued

Note: Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days after we process it).

Exchange Process

For exchanges:

  • We will ship your replacement item once the original item is received and inspected
  • If the replacement item is of higher value, you will be invoiced for the difference
  • If the replacement item is of lower value, we will refund the difference
  • Standard shipping charges apply for replacement items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and packaging. We will arrange for a replacement or refund at no additional cost to you.

Need Assistance?

Our customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM EST

Thank you for choosing Mowers Store for your outdoor power equipment needs. We appreciate your business and are committed to ensuring your complete satisfaction with our premium lawn care products.